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JCAPI v2 32bits dll makes my IE8 crash
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igor.conti
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Joined: Sep 25, 2009
Messages: 40
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Hi Tommy,

I've noticed a new problem with JCAPI v2 : when I launch a Java applet that needs JCAPI v2 in Internet Explorer 8 on a 32bits system the same popup as before ("Internal error occurs") appears and IE crash.

When I try this on a command line mode, with another Web Browser, or on a 64bits system there's no problem.

When IE crash a trace file (attached to this post) appears on my Desktop and in this file I can see that the problem comes from JCAPI32.dll.

Except this one I can't get any trace such as Java console or Windows report.

I've also joined to this post a zip file that contains all the necessary to reproduce the problem : just unzip it where you want and edit the JNLP file to remplace the path "C:/Travail/Projets/WebSignShort/dist/" at line 2 with the path to the JNLP file (with / instead of \ and a / at the end of the path). Then you can launch the launch.html file.

I hope that this would help you to find the problem.

Thank you.

Regards,
Igor

hs_err_pid3576.log
 Description Trace File by IE8 Download
 Filesize 14 kb
 Downloaded:  591 time(s)

dist.zip
 Description Zip file to reproduce the problem Download
 Filesize 2486 kb
 Downloaded:  111 time(s)

tommy
Pheox Support

Joined: May 30, 2005
Messages: 148
Offline

Hi Igor,

Hmm, that sounds like yet another problem with the third party obfuscation tool used by JCAPI. I'll look into this.
Thank you for notifying us about this issue.

Regards,
Tommy
tommy
Pheox Support

Joined: May 30, 2005
Messages: 148
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Hi Igor,

I've sent you (via email) a new build of our JCAPI JAR file. It contains a non-obfuscated 32-bit DLL which should solve your problem.
Can you please test that one and get back to us with your comments?

Thanks.

Regards,
Tommy
igor.conti
Advanced

Joined: Sep 25, 2009
Messages: 40
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Hi Tommy,

Great, it works perfectly.

I've tested it with Java 1.6.0_30 and Java 1.7.0_02.

The previous version seemed to work with other web browsers (Firefox, Chrome) or systems (Vista, Seven) even with a 64bits system ; I suppose that this one will also do.

I hope that you will make a "final" version as soon as possible.

Thank you.

Regards,
Igor
tommy
Pheox Support

Joined: May 30, 2005
Messages: 148
Offline

Hi Igor,

I've tried to reproduce your crash on the following x86 configurations, but failed:
Windows Vista (Service Pack 2)
IE 8 (8.0.6001.19019)
Java 1.6.0_23

Windows XP (Service Pack 3)
IE 8 (8.0.6001.18702)
Java 1.5.0_22

Windows Server 2003 R2 (Service Pack 2)
IE 8 (8.0.6001.18702)
Java 1.5.0_22

Can you please provide us with more details regarding your configuration? We really need to replicate your problem if we're going to get it fixed.

Thanks.

Regards,
Tommy
igor.conti
Advanced

Joined: Sep 25, 2009
Messages: 40
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Hi Tommy,

My configuration is the following :

Windows XP Professionnel (Service Pack 3)
IE 8 (8.0.6001.18702)
Java 1.6.0_30 (ou Java 1.7.0_02)

I hope that this will help you.

Regards,
Igor
tommy
Pheox Support

Joined: May 30, 2005
Messages: 148
Offline

Hi Igor,

Good news. We've been able to reproduce your crash in a deterministic way through a very small test program. We've also sent this test package to the manufacturer in order for them to find a solution to the problem.

Hopefully, they'll have some fix ready during the coming weeks.
I'll let you know when we have more info available about this.

Regards,
Tommy
tommy
Pheox Support

Joined: May 30, 2005
Messages: 148
Offline

Hi Igor,

The bug has now been fixed and a new version of JCAPI containing this fix has been released. The new version of JCAPI is 2.1.1 and you can download it from our public download page.

Regards,
Tommy
 
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